General Support and FAQ
We accept the following payment methods, and you can choose one of them freely
- Visa
- American Express
- Mastercard
- Discover
- PayPal
- Stripe
- Google Pay
- Apple Pay
The total payment amount covers the product's listed price, sales tax, and shipping rate. And orders over $60.00 qualify for free shipping.
We offer various discounts through coupon codes. Keep an eye on our store website and social platforms for announcements on different campaigns and promotions. During checkout, apply one coupon code to enjoy a discount on your order.
When you place an order, the initial order total includes an estimated sales tax. Upon processing your order and generating an invoice, the actual sales tax is calculated based on the laws of the state to which the order is shipped. And items sold by this website and shipped to all US domestic addresses are generally subject to tax.
We offer a standard shipping option through a third-party supplier, responsible for managing our inventory and shipping. Please allow 1-2 business days for order processing upon placement.
Standard shipping typically takes 3-9 business days for delivery, depending on the shipping location.
Orders over $60 qualify for free shipping. For orders under $60, there is a flat fee of $8.00.
We ship to all domestic parts of the United States, excluding PO Boxes, Alaska, Hawaii, and APO/FPO addresses.
Once it's shipped, unfortunately, we can't cancel it, but you can always initiate a return after receiving your order. We apologize for any inconvenience this may cause.
Once your order is placed, we'll follow up with any additional shipping information. Keep an eye on your email for tracking information once your order is packaged and shipped.
Once it's shipped, unfortunately, we can't cancel it, but you can always initiate a return after receiving your order. We apologize for any inconvenience this may cause.
Certainly! If it's within 12 hours of your payment and during our regular business hours (Monday to Friday 9:00 am to 5:00 pm CST), feel free to email us with your request. We'll do our best to accommodate changes or cancellations before your purchase is shipped.
Once it's shipped, unfortunately, we can't cancel it, but you can always initiate a return after receiving your order. We apologize for any inconvenience this may cause.
To be eligible for warranty service, your product must be within the warranty period. The entire product is covered by a limited warranty from the date of the original retail purchase, ensuring it is free from defects in material and design. The duration of this limited warranty is one year.
For details on the collection and privacy of personal information from this website, please refer to our Privacy Policy.
Unused items, still in their original packaging, can be returned within 30 days of your order date for a full merchandise refund, excluding shipping charges. Refunds for items returned within this timeframe will be issued in the original form of payment.
To ensure a smooth refund process, please make sure we receive your items within 30 days of purchase. Keep in mind that items marked as final sale are not eligible for return. Additionally, returns not meeting the original saleable conditions will be subject to a 20% restocking fee, which will be deducted from the refund.
Please refer to Return and Refund Policy for more details.